Frequently Asked Questions
I just upgraded my Mac OS or Safari and now Safari crashes!
We try to keep on top of Apple changes, but sometimes some last minute change in Apple code breaks our plugin. We work hard, in these rare cases, to turn around quickly and offer a fix.
However, sometimes, you can't even get the new version of Musicbox if your Safari browser crashes. We have created a small plugin uninstalling script to help out in just these cases. You can download it here; simply unzip the archive, then launch the script and you'll get confirmation when it's done its thing. It basically only removes the plugin file and moves it to the trash, so that Safari can launch. The next time you launch the new version of Musicbox, it will place the new plugin version back in place.
However, sometimes, you can't even get the new version of Musicbox if your Safari browser crashes. We have created a small plugin uninstalling script to help out in just these cases. You can download it here; simply unzip the archive, then launch the script and you'll get confirmation when it's done its thing. It basically only removes the plugin file and moves it to the trash, so that Safari can launch. The next time you launch the new version of Musicbox, it will place the new plugin version back in place.
I can't seem to be able to grab YouTube clips anymore?
Very sorry about this - we are investigating and wokring on a solution. It looks like YouTube is changing the way it delivers flash video and it might not be compatible with Musicbox... In the meantime, high definition versions, when available, seem to still work, as do HTML5 content (if you join the HTML5 beta program).
I recently upgraded to Snow Leopard...
No problem! Musicbox works in Tiger (10.4), Leopard (10.5) and Snow Leopard (10.6)
I installed Musicbox and now Videobox doesn't work properly.
You will need to make sure you are running the most current version of Videobox (2.8.0+). Versions prior to that are not compatible with Musicbox. Download the latest version from our home page for free.
What are the limitations of the trial ?
The trial will expire after you download 10 songs or 5 days have passed.
Is this illegal ?
No. Musicbox is completely legal. It is up to the you to determine if you have rights to the songs that you are downloading. We strongly urge that if you enjoy the songs - support the artists.
Can anyone track my downloads?
Absolutely not. Your downloads appear just as if you were listening to the song. Musicbox is essentially "intercepting" the music on its way to your speakers.
Why isn't Musicbox working on (some site) ?
We are constantly trying to stay ahead of the curve and currently support 1000's of music destinations. However, some sites choose to stream their content via an encrypted channel. We are working hard to figure out a solution that allows the capture of streaming content in a future release of Musicbox.
How is Musicbox different then Videobox?
Musicbox is for downloading music, Videobox is for downloading videos. We choose to have them share a similar interface for easy adoption.
How do i know if Musicbox will be able to download the song I want?
Download the TRIAL first, if its able to grab the song you want - then buy the full version!
I just purchased Musicbox. How long do I have to wait until I receive my registered version?
Usually, just a matter of minutes. An email will be sent that contains your license information.
Okay, it's been a few minutes. I still haven't received my email. What gives?
Sometimes, an overzealous spam filter will catch the email. Check your "Bulk" folder. If there's no joy to be found there, then drop us a line at Customer Service. We'll straighten things out for you in no time.
I purchased Musicbox a while ago. How do I get the latest version?
Simply download the new version from our home page.
What's so special about Musicbox?
Musicbox allows you to download songs from most all the popular music sites - Seeqpod, Pandora, Hypem, etc. To date there is no other software for the Mac that works on as many music sites as Musicbox.
How do I request new features?
We're always open to new ideas, and suggestions for improving our products. The best way is to submit them to our feedback page.
When I buy Musicbox, what upgrades am I entitled to?
You are entitled to all version of the app that are released within the same series - 1.1, 1.2, etc. are all the 1.x series.
How do I remove Musicbox from my computer?
It's pretty easy. Launch Musicbox and select "Uninstall Musicbox" from the "Musicbox" menu.
I lost my license file - can I get a new one?
Absolutely no problem: simply fill-out this form and we'll re-send it to you.
I drag my license file as instructed, but it still won't register my copy?
The most common reason for this is that your license file somehow got an .xml extension added. If that is the case, please click on the license file in the Finder to select it, then hit Command-i to get the information panel. In the Name & Extension section, remove the .xml extension. (with the dot - as in "dot-xml") Then try to drag the file again. If you still have issues, please contact-us.
Can I add a button to Firefox?
Yes and no. For now, you can't get as integrated a solution as in Safari. However, you can have a bookmarklet that will send the current page's URL to Musicbox instead of using drag'n'drop.
To install the bookmarklet in Firefox, simply drag this button into your Firefox browser bookmark bar:
Send to Musicbox
(Note: if you have a lot of bookmarks in the bookmark bar, it might be added in the "overflow" - click on >>)
The first time you click on the bookmarklet, you will be asked to select the application to handle the link; select "Musicbox" and don't forget to check the "Remember my choice for musburl links" option so you don't get bothered by the dialog on every click.
We might eventually look into a better integrated solution, but not in the short term.
To install the bookmarklet in Firefox, simply drag this button into your Firefox browser bookmark bar:
Send to Musicbox
(Note: if you have a lot of bookmarks in the bookmark bar, it might be added in the "overflow" - click on >>)
The first time you click on the bookmarklet, you will be asked to select the application to handle the link; select "Musicbox" and don't forget to check the "Remember my choice for musburl links" option so you don't get bothered by the dialog on every click.
We might eventually look into a better integrated solution, but not in the short term.
