Web Snapper Help

Web Snapper FAQ

  1. Hey! What I get is not similar to what I see (or is completely different!)
  2. When using the Chrome Extension, I get some “External Protocol Request” message!
  3. Free trial? What’s the catch?
  4. Dude! Safari or Chrome? [insert your favorite browser's name here] leaves both in the dust! Please make an extension for a real browser!
  5. So how much of a ROI do I get if I buy Web Snapper? What upgrades am I entitled to?
  6. I used to own Red Snapper…
  7. This is too good an app – I am not worthy…
  8. How do I install the Firefox Extension?

Question: Hey! What I get is not similar to what I see (or is completely different!)

Answer:

If you use Drag N Drop to capture pages, Web Snapper just gets the URL of the page you are seeing, so it has no way of actually knowing about any changes you have performed (opened sections, resizing the window…).


Because of this, we highly recommend you use Safari or Chrome to capture pages, using the latest Safari and Chrome extensions. This way, Snapper will receive the whole page as you are seeing it right now, and can get a very precise snapshot. You can get them here.


If you are using another browser, there is a way of adjusting the way the snapshot will look by using Web Snapper internal minibrowser. This is explained in the tutorial.


You might also might be trying to capture a page behind a logon screen using Drag N Drop. Again, this will probably work if you use the Safari Extension or Chrome extension, but you can still use the mini-browser as detailed in the tutorial.


Finally, Web Snapper is known to have some problems with (very few) pages that use intense dynamic content (loads of Javascript and Flash). If you find a page that you think should definitely be working with Snapper, please let us know!

Question: When using the Chrome Extension, I get some “External Protocol Request” message!

Answer:

If when clicking in the Chrome Extension you see a message like this:

It is Chrome asking you for permission to run web snapper. Just check “Remember my choice for all the links of this type”, then “Launch Application”. It won’t bother you any more!

Question: Free trial? What’s the catch?

Answer:

There is none! The trial version is the exact same version you get when you register, so you can see how the actual paying version works. Your web snaps will have a wood-paneled background (very rustic) that will go away as soon as you register your copy. After 5 days of trial, we will, however, ask you to either buy, or uninstall the application.

Question: Dude! Safari or Chrome? [insert your favorite browser's name here] leaves both in the dust! Please make an extension for a real browser!

Answer:

Hmmm. Right. Well… Let’s just agree that this is a personal decision. Unfortunately, it is not possible for us to write and maintain plugins for every browser out there. Not saying “never”, but for now, it’s only Safari and Chrome.

However, you can use a bookmarklet in any browser (including Safari and Chrome, if you wish) that makes the drag and drop process a bit easier… To install the bookmarklet, simply drag this Web Snapper button to your browser’s bookmarks bar. The next time you want to snap a web page, instead of dragging the page’s URL to the Web Snapper window, simply click the button!

Question: So how much of a ROI do I get if I buy Web Snapper? What upgrades am I entitled to?

Answer:

All right – ready for some numbers? You are entitled to all versions that are released within the same series. For instance, versions 1.1, 1.2, etc. are all the 1.x series. So if you bought Web Snapper at version 1.2, you are entitled to free upgrades until version 2.0 comes out.

Question: I used to own Red Snapper…

Answer:

…oooh, you are showing your age, my friend! All right, well, we offer free upgrades from Red Snapper to Web Snapper – just contact us and be sure to use the original email you used to buy Red Snapper, so we can, you know, connect the dots…

Question: This is too good an app – I am not worthy…

Answer:

Aw! Don’t be so hard on yourself: we think you are plenty worthy of all this tastiness.

But fair enough: to uninstall, quite simply launch Web Snapper, and select "Uninstall.." in the "Web Snapper" menu…

Question: How do I install the Firefox Extension?

Answer:

Its easy!

If you haven’t already, using Firefox, download the FireFox Extension from our Extensions page – http://www.tastyapps.com/category/portfolio/safari-extz/

Click the “Save file” option on the Downloads Screen to save the“websnapper.xpi” extension file to your Downloads folder. Go to the Firefox menu and open “Add Ons.” Then drag the websnapper.xpi file from your Downloads folder and drop it onto the Firefox add-on tab (not elsewhere!).

That’s it! You’re done!

 

Didn’t find your question? Have you checked the main help page?